 |
 |
|
|
Our customer service hours are Monday - Friday 8:00
AM to 3:00 PM (CST). During business hours we normally reply to your
communication the same day. Our reply time will increase to 24 hours during peak
business periods. If your inquiry is in regard to an order or item you
purchased, please include your order or auction number/s. We do not offer
telephone based customer service.
|
| |
| |
CONTACT US
|
| |
E-mail:
|
| |
|
Note: The above e-mail address is a picture/graphic we use to help us avoid
unsolicited e-mail from automated programs. Please type the address into your e-mail
client.
|
| |
E-Fax:
1-209-633-5064 (USA)
|
| |
| |
|
| |
|
You can contact us using the online form below.
|
| |
|
|
|
| |
| |
\
AUCTION SALES TERMS AND POLICIES
|
|
These policies apply to our online sales of laptops, computer components and
accessories through online auction (eBay and others).
|
| |
END OF AUCTION
We will notify you within 1 business day of the close of your auction. The notification will
be in the form of an e-mail invoice. The e-mail invoice will include all relevant
information required to complete your purchase. Payment must be received within 7 days of
auction close. If payment is not received within 7 days, the auction may be revoked
and a Non-Paying Bidder alert will be filed with eBay. We will combine multiple items
into one order to save you money on shipping. Please contact us to let us know you
want your items combined into one order.
|
| |
|
If you fail to receive e-mail notification after the auction close please contact
us for assistance. A failed response from us usually means there is an invalid
e-mail address, e-mail routing or spam filtering problem. Please include the
eBay item number(s) and all relevant information in your e-mail to us.
|
| |
| |
SHIPPING
Buyer pays the actual shipping cost by UPSP Priority Mail plus a small packaging fee as listed
in the item description. We ship using USPS Priority Mail only unless a different method is indicated
in the item description. We ship to APO/FPO addresses and the 50 states of the United States. We
carefully package each item using USPS approved packaging materials. You will be notified by
e-mail when your item/items have shipped. The e-mail will include your USPS Delivery
Confirmation Number. You should receive your order within 3 to 5 business days after we receive
your payment. We are not responsible for lost or damaged packages that are not
insured. We do not offer local pickup for auction items.
|
| |
|
WE DO NOT SHIP OUTSIDE THE USA
|
| |
|
Winners of more than one of our auctions from the same week-ending date can
combine their orders to reduce shipping charges. Please contact us to combine
your items into one order. If an auction closes on the weekend we will contact
you by e-mail on Monday. Our customer service Hours are M-F 8:00 AM to 3:00 PM
(CST).
|
| |
| |
PAYMENT
Payment must be received within 7 days of auction close. If payment is not
received within 7 days, the auction may be revoked, a Non-Paying Bidder alert will be filed
with eBay and negative feedback awarded. We no longer accept U.S. domestic money orders,
cashiers or personal checks for payment.
|
| |
CREDIT CARD PAYMENTS
We accept Visa, Mastercard, Discover and American Express credit card payments through
www.PayPal.com.
PayPal.com processes all of our credit card transactions. We will not accept PayPal payments
from multiple accounts for a single item. WE DO NOT ACCEPT INTERNATIONAL PAYPAL PAYMENTS.
We are a PayPal
verified small business. Click the "PayPal Verified" button below to open a FREE PayPal
account. Please make your PayPal payment to sales@AdvPC.net.
PLEASE INCLUDE YOUR ITEM/ITEMS EBAY NUMBER WITH YOUR PAYMENT.
|
| |
|
|
|
DO YOU RUN YOUR OWN BUSINESS? Using PayPal has helped us grow our business by
allowing us to securely and inexpensively accept all major credit cards. PayPal
does not charge a monthly service fee. Bank based credit card processors do charge a
monthly service fee. Click on the "PayPal for Business" image below to sign up and
make more money with less work.
|
|
|
|
CHECK OR CASH PAYMENTS
We no longer accept cash or payment by personal, cashiers or any other type of check. Please pay
for your auction purchase using www.PayPal.com.
PayPal is fast, easy to use, very secure and best of all it's FREE.
|
| |
| |
RETURN POLICY and WARRANTY
|
1. All sales are final on auction items.
2. If merchandise is defective or damaged we will issue you a replacement.
3. Defective products must be reported within 15 days of delivery.
4. Defective items must be returned to us within 7 days of reported damage.
5. We do not refund shipping or insurance costs.
6. Buyer pays for shipping on all returns.
7. Replacements ship at our cost by USPS Priority Mail.
|
| |
| |
FEEDBACK
Feedback will only be left upon receiving feedback from the buyer. Please contact
us before leaving negative feedback. We would like the opportunity to make your
transaction with us a positive experience. If you were not happy please contact us.
|
| |
| |
OUR EXPERIENCE
We have been in the retail business for over 15 years. We buy from the
largest and most reputable distributors in the United States. This
guarantees that you receive top quality products.
|
| |
| |
TECHNICAL SUPPORT
We do not offer technical support for auction items. The manufacturers are better
equipped to answer your questions. Please contact the manufacturer with your product
specific technical questions. PLEASE DO NOT BID ON SCSI DEVICES IF YOU ARE NOT
FAMILIAR WITH SCSI TECHNOLOGY.
|
| |
|
Thank you for your bids. We appreciate your business.
|
|
|
| Copyright © 1996-2009 Advance Computers. All rights reserved. |
