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Our customer service hours are Monday - Friday 8:00
AM to 3:00 PM (CST). During business hours we normally reply to your
communication the same day. Our reply time will increase to 24 hours during peak
business periods. If your inquiry is in regard to an order or item you
purchased, please include your order or auction number/s. We do not offer
telephone based customer service.
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CUSTOMER FEEDBACK
We work hard to ensure our customers satisfaction. We occasionally sell
online through eBay.
Click here to
read what some of our eBay customers have to say about our products and service.
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CONTACT US
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E-mail:
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Note: The above e-mail address is a picture/graphic we use to help us avoid
unsolicited e-mail from automated programs. Please type the address into your e-mail
client.
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E-Fax:
1-209-633-5064 (USA)
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You can contact us using the online form below.
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ONLINE SALES TERMS AND POLICIES
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| The following policies cover any item purchased from this Web site.
Please click here for shipping, payment and return
policies specific to items purchased through online auctions (eBay and others).
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SHIPPING
We ship using USPS Priority Mail only. We ship to APO/FPO addresses and the 50 states of the United
States. We carefully package each item using USPS approved packaging materials. You will be
notified by e-mail when your item/items have shipped. The e-mail will include your USPS Delivery
Confirmation Number. You should receive your order within 3 to 6 business days after we receive your
payment. We are not responsible for lost or damaged packages that are not
insured.
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WE DO NOT SHIP OUTSIDE THE USA
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PAYMENT
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CREDIT CARD PAYMENTS
We accept Visa, Mastercard, Discover and American Express credit card payments through
www.PayPal.com.
PayPal.com processes all of our credit card transactions. We will not accept PayPal payments
from multiple accounts for a single item. WE DO NOT ACCEPT INTERNATIONAL PAYPAL PAYMENTS.
We are a PayPal
verified small business. Click the "PayPal Verified" button below to open a FREE PayPal
account. Please make your PayPal payment to sales@AdvPC.net.
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DO YOU RUN YOUR OWN BUSINESS? Using PayPal has helped us grow our business by
allowing us to securely and inexpensively accept all major credit cards. PayPal
does not charge a monthly service fee. Bank based credit card processors do charge a
monthly service fee. Click on the "PayPal for Business" image below to sign up and
make more money with less work.
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CHECK OR CASH PAYMENTS
We no longer accept cash or payment by personal, cashiers or any other type of check. Please pay
for your purchase by credit card through www.PayPal.com.
PayPal.com processes all of our credit card transactions. PayPal is fast, easy to use, very secure
and best of all it's FREE.
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RETURN POLICY and WARRANTY
1. All sales are final on used items. You have 30 days to return new items if not satisfied.
2. If merchandise is defective we will issue you a replacement.
3. Defective products must be reported within 15 days of delivery.
4. Defective items must be returned to us within 7 days of reported damage.
5. We do not refund shipping or insurance costs.
6. Returns must have all original accessories.
7. RMA number is required for all returns. (please contact us by e-mail)
8. Buyer pays for shipping on all returns.
9. We ship replacements at our cost by USPS Priority Mail.
10. If an item we list is sold "AS IS" no credits, refunds or replacement's
will be offered.
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PRIVACY
We do not sell or distribute any information you give us. We do not profile
individuals who visit or shop at our Web site. We will not send you unsolicited
e-mail. All the order information you send us is encrypted to prevent others from
gaining access to it. All customer information is encrypted and stored on
computers that are not connected to the Internet. We do not store credit card
numbers. Advance Computers may disclose personal information if required to do
so by law or to protect itself or others through legal action.
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TECHNICAL SUPPORT
We do not offer technical support for any items we sell. The manufacturers are better
equipped to answer your questions. Please contact the manufacturer with your product
specific technical questions.
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| Copyright © 1995-2008 Advance Computers. All rights reserved. |
